Home » Service Review Form

Service Review Form

Thank you in advance for your support in reviewing and using our services.

Click here to submit your review.


Submit your review
* Required Field

Jun 28, 2021 by Bailey

I've used this service twice now, both times to buy merchandise for an idol group. Each time the communication from the Bridge staff was excellent and I never felt like there was an issue. If I had questions everything was answered. I've even ordered pre-order merchandise from them months in advance. I've recommended this service to a lot of my friends as well! I'm about to place another order, I seriously appreciate the Bridge service and staff!


Highly recommend

Apr 27, 2021 by Salma Aljabor

Excellent and professional service. They are quick in replying, sharing the breakdown and status of everything. I got what I needed quickly and will keep using the service to buy exclusive merchandise.


Very good service

Apr 09, 2021 by WY

First time using Bridge.jpn and was very pleased with the whole experience. Item well received with many thanks! Very much appreciated.

One feedback that Bridge.jpn could look into - it would let the customers feel better if there is a name under the sign off. There were many emails exchanges between Bridge.jpn and myself but there is no name i can attention my email to, which feels a little less personal touch.


Excellent service

Apr 04, 2021 by Niklas

I couldn't be more pleased. Communication is quick, professional and kind. The whole process is very straight-forward. When I bought signed instant-photos, customer service quickly answered my questions.
I highly recommend Bridge.jpn if you're looking for a stress-free shopping service!


Perfect!

Mar 21, 2021 by Zoé

I reached the service on the 16th February about a clothing piece only sold in Japan. They responded very quickly, and we exchange everyday until the parcel was shipped to my country (France).
The instructions, payment methods and invoices were very clear and simple, everything is made to be easy fo you. They advised me on the size of the shirt, and on the shipping method to be the cheapest.
I received the package very quickly, on the 27 so 11 days after I ordered it!
I was worried about the size as it was a gift but it fits perfectly, just as they recommended me to order.
Thank you again for your help!


Best shipping experience

Feb 06, 2021 by Nanoha

I recently ordered a figure on a Japanese website through them and opted in for airmail for faster delivery. Bridge Japan staff provided invaluable assistance to make sure my figure arrives at me in one peace. The conversation is smooth and pleasant. Both the figure and the shopping experience are beyond my expectations. Absolutely a recommend for purchasing stuff from Japan.


Fantastic service!

Feb 03, 2021 by Ting

Website was recommended by one of your frequent customer and although this was my first time Bridge.jpn, I have to admit I have been thoroughly impressed and your service certainly exceeded my expectations! Shipment was properly packed with care and you had even managed to help complete a purchase on a weekend which are supposed to be your off-days!

Thank you so much and I'll be sure recommend your service with my friends! Will definitely use again!


Excellent service

Dec 20, 2020 by Antonia

- easy ordering and payment process
- fast reply and responsive to special requests
- professional customer service

For my first order I used the contact form from their website. It was pretty easy and I got a reply really fast.
In my inquiry I made a special request for the seller regarding the goods. Bridge had no problem with this, even gave advice about my request, what might be possible and what not and translated my request into Japanese. Order and payment were made.
They soon replied the goods have arrived and confirmed my request has been fulfilled.
Delivery to my home country happend fast. Thanks to tracking system I was always up to date.
Because of the Corona situation the handling process at my local post office was kinda slow. Bridge also noticed and let me know about usual delivery times. They contacted the post office to solve this matter. A few days later I received the parcel.
We can’t go to Japan yet, so Bridge brings Japan to you.
Thank you so much!


Quick and very efficient!

Oct 17, 2020 by L M

I have ordered many things already (ticket, merchandising) on different website, for some years already too, and they were always very quick to answer and to buy what I wanted.
They made sure that the article was okay and even try to have less exepensive price for second hand article. I really recommend them!
Thank you very much for your hard work!


Over & above

Oct 11, 2020 by Thomas

I've been using Bridge.jpn for years now for Japan orders, pre-orders & event shopping. They are not perfect (like most humans) but what makes them the best is what happens when something goes wrong, even if it's not their fault. My favorite example of this is when one event I hired them to purchase items at was out of stock of one of the items. Without me even asking they called the event just before it ended to see if they had gotten any more of the item in stock. This is only one example of where they've gone over & above my expectations, A+++ service.


Bridge.jpn , USA 5.0 5.0 786 786 This was my first time using a proxy to buy concert tickets and they made the process very easy! Everything was communicated to me clearly and I received my ticket at the hotel wit