Service Review Form

This is an amazing website that provides extremely easy access and opportunity to purchase items from Japan. Considering how difficult it can sometimes be to make buys without having a credit card or address in Japan- Bridgejapan has come up with the perfect solution and amazing business to support people worldwide.

Customer service was super prompt, polite, up-to-date, and very informative. My transaction was seamless and they kept in touch with me every step of the way.

I would highly suggest their business and can say I would be happy to make purchases from them again.

The shipping was also very prompt, with tracking number and everything.

Thank you so much Bridgejapan!

I purchased 2 Masterpiece bags as they were not available in the UK. Bridge.jpn rang more than one branch in their efforts to track down my items. They kept me informed every step of the way and tried to appease all my shipping requirements. Definitely highly recommended service! Thank you bridge.jpn!

After searching high and low online for Studio Ghibli tickets, I randomly came across Bridge.jpn - and thanks goodness I did!
Ordered two tickets for September, and they were super efficient and helpful - they picked up my tickets and delivered to my hotel in Tokyo for my arrival.
And the best part was they didn't overcharge us for anything! (As many other companies try to...)
Absolutely brilliant service, great communication, and a fantastic company. Thank you so much! We were so grateful.
Definitely recommend. *****

Exceptionally prompt and flexible service, with a friendly and fluent assistant keeping you updated as and when there are any developments. The ticket I sought to buy had to be sourced locally in person in Japan and was one of which would typically sell out within minutes, but Bridge.jpn went the extra mile for me. This was my first time using the service and it's safe to say all my expectations were easily exceeded. An easy recommendation.

Fast and great service. Bridge.jpn able to help us to get the last tickets for the Glibli Studio after the day the tickets has been sold out in official website. The price is reasonable and lower compare to other site. Highly recommended for anyone who not able to get their Glibli Studio tickets.

It was our first trip to Tokyo and we had planned for a visit to the Eorzea Cafe. Knowing that the place is going to be fully-booked in an instant, we went ahead to reserve our tickets online. To our surprise, we were given 3 days to collect the tickets or our reservation would be cancelled.

We immediately contacted Bridge.jpn for a special request. The chances of us getting a ticket was low since we had to wait for others to cancel their tickets before we could get in. However, within just 2 hours and communicating entirely through emails, Bridge.jpn was able to secure a pair of tickets for us to Eorzea. They even mailed the tickets to the hotel we were staying before we arrived in Tokyo!

We had a blast at the cafe and it would not have been possible, if not for Bridge.jpn. We would highly recommend this service to anyone who will be travelling to Japan and wants to reserve tickets in advance.

Super LIKE! to have this service. Efficient, helpful and understanding of the product i needed. Many thanks!

We left it a little too late to pre order Studio Ghibli tickets before our trip but Bridge really helped us out!

We were delighted with such quick delivery (we chose the 7 day delivery but we got the tickets within 5 days) and great communication. Thank you so much for getting us tickets :)

Highly recommended!

They got back to me very fast and shipped out in only a few days. Good service!

They went the extra mile to get the Ghibli Museum Tickets I wanted and were always friendly and quick to answer. Excellent service and great customer support!