Service Review Form

Bridge Japan provided extremely great service. I asked a couple questions and was expecting to hear back after 3-5 business days. Bridge Japan responded to my inquiry in less than 12 hours and helped guide me through the purchasing process. In addition, I had gotten my package pretty quickly! I highly recommend Bridge Japan.

Bridge Japan helped me getting two tickets for Ghibli Museum in July (very peak period!). Dates were already sold out on JTB Italy and also with other agencies. But B.J. get very quickly two tickets for me on my 2nd option: that's great! Tickets posted to me within five days, with a very good tracking service and e-mail posted delivery. Thank you very much!

So glad we going bridge.jpn! We were looking high and low on how to get tickets to the Ghibli Musuem. Bridge.jpn made it the easiest process and responded so quickly!! Will be using this service again and telling all our friends!

Thank you!!

Received fantastic service -- communication was lightning fast and they were very accommodating. Even though our requests were made last minute, they were incredibly helpful and made every effort to get us our tickets in the most convenient way possible.

Bridge.jpn has excellent service. I didn't know that you had to book GHIBLI MUSEUM ticket in advance for the overseas tickets, so I had missed my opportunity to purchase them. Bridge.jpn was a life saver and managed to get me tickets, which is a million times cheaper than some of the other tour tickets you can purchase if the agencies were unsuccessful. This method was actually cheaper than using the agencies. The customer service was very fast at responding and the delivery was fast too. I would definitely recommend other to use bridge.jpn, especially if they want to purchase ghibli museum tickets

I am a lolita fashion fanatic. I wanted to purchase a dress from this Japanese company, but their international shopping service is not well developed. I had several attempts to communicate with the clothing store, but failed miserably. My only option left was to fly to Japan to get it myself, which of course it's a bit out of budget and going overboard to say the least. Just as I am giving up hope, I came across Bridge Japan on google, I was uncertain at first since I have never used any type of shopping service before. And goodness, did it turn out to be a dream came true. Their prompt responses were amazing, they were very sensitive to my needs, double checked every detail. The invoice and charges were highly organized and well explained. The ordering process went smoothly beyond expectation. In two weeks time, I have my dream dress in my hands. It was an amazing experience. Highly trusted and recommended. Thank you so much.

Bridge Japan helped me to secure the tickets for the Ghlibli museum even though they were initially not available, Prompt reply and service!

Bridge provide a level of service beyond any of their competition. They are utterly professional and very prompt, with the very best level of communications making the process simple and enjoyable . . . all for a very reasonable fee.

Bridge Japan helped me out with two applications for concert tickets. Last year I was unsuccessful and the refund process was perfectly smooth and fast. This year we were luckier, and the experience was just as smooth and professional. Bridge Japan were very reliable, always quick to respond, and excellent about keeping me informed about developments.

Their fees are very reasonable for the work they put in. It was an all around pleasant, courteous experience.

Bridge .jpn is a fantastic resource for getting things at special events in Japan thousands of miles away. Having them shop for you is the next best thing, I'm certain, to living in Tokyo and being able to get these event items yourself. They go above and beyond in making sure they get exactly what you want, often sending pictures to make sure if you'd like other variants of items or if you'd like to adjust your budget in order to get other available items. And they work hard to get the free gifts and miscellaneous flyers, posters, etc. given out at concerts and other events as well as your requested items, and pack and ship everything perfectly. Thanks very much for your great service; I will continue to send requests!!!