Service Review Form

Easy booking

Was able to easily get the KFC Christmas order through Bridge, extremely helpful and quick communication.

Highly recommend!

Quality Service at a Great Price

For our Japan trip last year we were looking to buy concert (festival) tickets. These were only available through ePlus, and it is somewhat infeasible to purchase these outside of Japan, and using a proxy was necessary.
Most proxies require upfront payment (understandably so), and the tickets were quite expensive. We asked several proxies for a quote (and some questions about the process), and found Bridge.jpn to have by far the best service: all communication was clear and swift, and they repeatedly took the time to answer our questions. This greatly helped put our minds at ease (not unimportant, since the is hardly any protection on these types of transactions in general). This all while the "Agent Fees" were competative to alternative proxies. We also note here the stark contrast to some other proxies that either rejected any request with questions, or had a limit on the questions.
We opted to have the tickets mailed to an hotel. Even though we were only staying there for 2 days, the mail arrived perfectly on time. Nice job on the logistics of that! Great customer support made another appearance in the form of a mail, asking if the tickets were received in good order.
The tickets were in good condition and were valid.

All-in-all, we can best summarize that using Bridge.jpn is a bit like having a Japanese friend who will help your trip go smoothly.

Support (questions): 5/5
Transparency (updates on the process): 5/5
Price (overhead): 5/5

Excellent service

Thanks to them, I was finally able to attend a Galileo Galilei concert. What made me especially grateful is that they took the time to work on a weekend to ensure that I can enter the ticket lottery at the earliest time possible, enabling me to get the seat I wanted. The ticket pickup method was very convenient and hassle-free. Will definitely use this service again in the future.

Fast service, great communication

I contacted Bridge.jpn in order to get tickets for The Spellbound. Communication was easy and the price was fair. I just printed my tickets yesterday without any complications. I would highly recommend their services and will likely use it again in the future.

Fast and easy

Ordered tickets for a concert and a festival. They were quick to reply, explained everything easily and were honest about prices and availability. Was really easy process overal.

Super helpful!!!

Great communication. They helped me to understand the different sections and which tickets would be sold and I was given options in case the tickets for the section I wanted would sold out. Excellent service and will definitely use them again.

Zepp Haneda Ticket Lottery

I have wanted to see Gacharic Spin for many years, but I was confused about "ticket lotteries". Bridge.jpn was able to get a ticket for me through the lottery system at t-Ike / Lawson. They also provided helpful information about how the lottery works, and how to pick up my ticket in Japan. So helpful to use this service when many Japanese sites will not accept foreign payment methods. I can definitely recommend Bridge.jpn if you need help!

Trusty and excellent service, highly recommended!

I have done my research and enquired a few other proxies and found that Bridge.jpn provided the most favourable rates as well as timely, polite service. Bridge.jpn even went above and beyond by catering to my request to work out an alternative form of payment. Instructions given were extremely clear and I felt like I was in good hands at every step of the way. Bridge.jpn has helped me fulfilled my dream of attending my first ATP tennis match! Thank you so much and I will definitely be recommending your service to other people. :)

I cannot speak well enough of Bride.jpn's courteous, transparent, and efficient customer service. They were able to help me secure once-in-a-lifetime concert tickets that I would have otherwise been unable to purchase overseas. They communicated in a timely manner throughout the exchange and provided helpful information with great care. I highly recommend and would use them again!

Perfect

I used this service twice, once in 2018 for a concert ticket and once in 2023 for a music festival. I had no issue at all and the staff is really fast to reply to question.

I highly recommend it.