Service Review Form

Great service

The communication was very quick and clear. They made sure to let me know all the details and potential issues with my ticket purchases. Would definitely go with Bridge.jpn again!

I recently used Bridge to get tickets to the World Endurance Championship at the Mount Fuji Speedway. The purchasing process was straightforward and communication was excellent. I had never used a ticketing purchasing service before and was a bit nervous. However, the contact was very friendly and helped me through all the steps. They have great customer service and are very efficient. I highly recommend using Bridge.

concert tickets

Bridge Japan made our dream come true. They helped us buy two tickets to the Northlane concert in Tokyo; these tickets were not on public sale for foreigners. We dreamed about this concert for many years, flew to Tokyo just for it. Everything went more than successfully. Everyone suggested, explained, and were very polite. We are eternally grateful!

Incredibly satisfied

Couldn't be more satisfied with my experience. Never had problems with any of my orders, really helpful and always kept me up to date. Easily my go-to proxy service

Easy booking

Was able to easily get the KFC Christmas order through Bridge, extremely helpful and quick communication.

Highly recommend!

Quality Service at a Great Price

For our Japan trip last year we were looking to buy concert (festival) tickets. These were only available through ePlus, and it is somewhat infeasible to purchase these outside of Japan, and using a proxy was necessary.
Most proxies require upfront payment (understandably so), and the tickets were quite expensive. We asked several proxies for a quote (and some questions about the process), and found Bridge.jpn to have by far the best service: all communication was clear and swift, and they repeatedly took the time to answer our questions. This greatly helped put our minds at ease (not unimportant, since the is hardly any protection on these types of transactions in general). This all while the "Agent Fees" were competative to alternative proxies. We also note here the stark contrast to some other proxies that either rejected any request with questions, or had a limit on the questions.
We opted to have the tickets mailed to an hotel. Even though we were only staying there for 2 days, the mail arrived perfectly on time. Nice job on the logistics of that! Great customer support made another appearance in the form of a mail, asking if the tickets were received in good order.
The tickets were in good condition and were valid.

All-in-all, we can best summarize that using Bridge.jpn is a bit like having a Japanese friend who will help your trip go smoothly.

Support (questions): 5/5
Transparency (updates on the process): 5/5
Price (overhead): 5/5

Excellent service

Thanks to them, I was finally able to attend a Galileo Galilei concert. What made me especially grateful is that they took the time to work on a weekend to ensure that I can enter the ticket lottery at the earliest time possible, enabling me to get the seat I wanted. The ticket pickup method was very convenient and hassle-free. Will definitely use this service again in the future.

Fast service, great communication

I contacted Bridge.jpn in order to get tickets for The Spellbound. Communication was easy and the price was fair. I just printed my tickets yesterday without any complications. I would highly recommend their services and will likely use it again in the future.

Fast and easy

Ordered tickets for a concert and a festival. They were quick to reply, explained everything easily and were honest about prices and availability. Was really easy process overal.

Super helpful!!!

Great communication. They helped me to understand the different sections and which tickets would be sold and I was given options in case the tickets for the section I wanted would sold out. Excellent service and will definitely use them again.