Service Review Form

Website was recommended by one of your frequent customer and although this was my first time Bridge.jpn, I have to admit I have been thoroughly impressed and your service certainly exceeded my expectations! Shipment was properly packed with care and you had even managed to help complete a purchase on a weekend which are supposed to be your off-days!

Thank you so much and I'll be sure recommend your service with my friends! Will definitely use again!

- easy ordering and payment process
- fast reply and responsive to special requests
- professional customer service

For my first order I used the contact form from their website. It was pretty easy and I got a reply really fast.
In my inquiry I made a special request for the seller regarding the goods. Bridge had no problem with this, even gave advice about my request, what might be possible and what not and translated my request into Japanese. Order and payment were made.
They soon replied the goods have arrived and confirmed my request has been fulfilled.
Delivery to my home country happend fast. Thanks to tracking system I was always up to date.
Because of the Corona situation the handling process at my local post office was kinda slow. Bridge also noticed and let me know about usual delivery times. They contacted the post office to solve this matter. A few days later I received the parcel.
We can’t go to Japan yet, so Bridge brings Japan to you.
Thank you so much!

I have ordered many things already (ticket, merchandising) on different website, for some years already too, and they were always very quick to answer and to buy what I wanted.
They made sure that the article was okay and even try to have less exepensive price for second hand article. I really recommend them!
Thank you very much for your hard work!

I've been using Bridge.jpn for years now for Japan orders, pre-orders & event shopping. They are not perfect (like most humans) but what makes them the best is what happens when something goes wrong, even if it's not their fault. My favorite example of this is when one event I hired them to purchase items at was out of stock of one of the items. Without me even asking they called the event just before it ended to see if they had gotten any more of the item in stock. This is only one example of where they've gone over & above my expectations, A+++ service.

Excellent service with very friendly and helpful staffs. Flexible and easy to use with fast and reliable communication. Overall, I highly recommended this service !

Thank you very much for your work !

Fast and reliable service, not too expensive, they're very courteous and professional, what not to love about this site! I strongly recommend for any shopping in Japan. 5 strongly deserved stars :^)

Easy communication and quick responses. Definitely recommended

Really prompt replies and great customer service. The shirt arrived far sooner than I expected!!

Bridge jpn were great and able to help me with a special request. When visiting Japan I had enjoyed trying all the different vending machine drinks. I wanted to buy very specific coffee brand cans to share with friends for a long time but could not find a way to do so when searching online.

Bridge offered me a range different options for shipping and were flexible with the quantity, they also communicated well and quickly. Even though there were restrictions because of covid, the cans arrived very quickly and well packaged. I have also used them last year for Ghiblh tickets and the service was great! would recommend.

I never knew who was on the other end of my emails, or if it was even the same person, all I know is that it felt like whoever was on the other end had my back. They entered a lottery on my behalf for concert tickets(which we won!), were ready to deliver them to my wife and I’s hotel upon our arrival, and shipped Studio Ghibli tickets to us promptly after a late request. Unfortunately due to COVID we had to cancel our this honeymoon trip. Bridge.jpn actually reached out to us first to check if we were still coming. Regarding the concert, we were notified of the ticket refunds as soon as the refunds were announced from the venue. I have never received service like this in my life, so while you do pay extra for the “middle-man,” your return is well worth it. Superb quality, 100% will use bridge.jpn when we get the chance to visit Japan without COVID looming. Can’t thank you all enough!