Service Review Form

I requested Ghibli tickets via Bridge and the responses were very prompt and quick to come. Bridge also took the initiative to ask for multiple dates and timeslots in case my preferred selection was not available. Additionally, to allow me to save on costs, Bridge suggested that they could send the tickets to my hotel in Japan instead of air-mailing it over and costing more money.

Am very satisfied with their services and would wholeheartedly recommend their service to anyone.

Can I give a 10 star rating?
Coming from America and visiting Japan, I wanted to order tickets to see a live show. Upon many failed tries ordering on my own, I heard about bridge.jpn. They were more than happy to fulfill my request in ordering a ticket. But the service did not stop there. As they needed an address to mail the ticket, it was discussed that mailing to the U.S. would cost too much. And unfortunately the address I was staying at in Japan would not allow mail delivery. The customer service representative was more than happy to figure out a way that worked out for both of us in picking up my ticket and made sure to be aware that many post offices would be closed due to the holiday. At no point did I receive less than enthusiastic customer service. I really can not say enough positive things about this company! What could've been a disaster turned into an experience that only made my stay in Japan that much more welcoming. Thank you so much for all of your help!!!

This is the second time that i have used Bridge's services, and i am yet again vowed by the super professional and prompt service. The shipping charges to Singapore is very reasonable too, which makes it very convenient for me to stock up on items before my next trip to Japan.

Thanks again, Bridge! Will certainly be back to tap on your services again!

I bought extremely rare used camera items from Japan sellers listed on Amazon.co.jp. Fast service with clear communications. Also acted as agent in checking condition before sending, without my asking, and also stuck with original quote even though the items weighed more than anticipated.
Very professional service highly recommended.

Really great, prompt, trustworthy service. We booked hard to get Paul McCartney concert tickets thru them. Very Very prompt in responding. Even refunded a small amount of residual money without me asking for it. Highly recommended!

Requested to purchase Ghibli museum tickets and Bridge was really quick in checking the tickets availability. Although there wasn't any tickets left for requested date but Bridge was really helpful to provide us the list of dates and timings which are available. Within the same day after we responded, they immediately purchased the tickets for us.

Really appreciate their prompt and polite response. Thank you so much!!

Thank you so much for all the fast replies and also for packaging my items into one box nicely. The shipping was pretty fast and I'm really happy with your service.

This is my second time using Bridge Japan, the first time was for Ghibli tickets last year, and I must say this site has the best service ever. :)

I would definitely recommend this site for those who would like to obtain Ghibli museum tickets overseas! especially for a short notice.
Im going to Japan for a week next month and the museum is only open for two days during my stay. Every website I went to was already sold out. I thought I was going to miss my chance but they made it happen!
They have an excellent customer service as they respond in a prompt manner. Thank you Bridge.jpn!

I highly recommend this site! Just like what the other reviewers said, Bridge managed to score me a Ghibli Museum ticket even if the day I chose was super peak at a super peak season. They were very transparent and updated me on the status of my request. They were very helpful as well--from the time of my booking to when the ticket was delivered to my hotel. I will definitely book here again for my tickets in the future!????????????

Thank you for helping us obtain Ghibli Museum tickets during the peak sakura season! We thought there was little to no hope but Bridge asked for all our available timeslots and helped us book tickets successfully. Thank you for the fast response and clear communication!