Service Review Form

Their helpfulness in sourcing the product, keeping me in the loop with communication and finally ordering and shipping my item was unbelievable.

It is rare that one gets customer service like this and am very grateful for it.

Thank you!

I tried to buy Ghibli tickets both through JTB Australia and then in Japan through Lawson ticket machines. Failed both times. Bridge were able to get the tickets for myself and family and were great to communicate with. Their customer service is great and very personal.

Ordered two 20th anniversary exclusive digivices from p-bandai japan website.

Requested quotations from several online shoppers. While other agents tried to mask additional service fees behind shipping fees, bridge japan is the most honest with shipping fees and simply quote the shipping prices as offered by japanpost.

Their staff is also extremely quick with queries; replying within 1-3 hrs. They made online shopping from japan gr8 again!

Bridge Japan has been such a delight to work with. Many other ticket places told me upfront that the tickets to the Ghibli Muesum were sold out and could not help me. I emailed Bridge Japan to help me out and got me the tickets the day after with such amazing service! This is my first Time to Japan and have service like this makes me even more excited then before! Highly recommend this site!!!!

was able to get the tickets i wanted, thanks

Thank you again Bridge Jpn for having such awesome and reliable services, I have written a thank you post for you for making my wish comes true last year!

http://www.miiimiii.com/life-blog/thank-you-bridge-jpn-girugamesh-final-live-2016-at-diver-city-tokyo-ghibli-museum-mitaka

I used Bridge Japan's Shop for You service to buy a designer handbag sold exclusively in Japan. The communication was excellent and the item was extremely well-packed. Bridge Japan had questions about my shipment, researched the issue carefully and presented me with options, allowing me to make the final decision, which I appreciated. I would use their service again. Thank you!

I'm more than happy about Bridge's excellent service!! I have requested a very last minute ticket for Ghibli Museum and they managed to get me one! The communication before and after sales are also very satisfying! I would be recommending them to friends and will be using their services again alot more!

Thanks for helping us to get the Thomas day out tickets @ Shizuoka ! Bridge Jpn is very professional , will back again when we need any tickets form Japan !!

This was my first time using Bridge's service and it was great! I didn't think it would be possible for me to get tickets to the Ghibli museum. Thankfully I found suggestions from others to try this site and I was able to get the tickets that were left in Japan within a week. So glad I had discovered this site.