Service Review Form

Amazing service, thought I had no chance of getting studio Ghibli tickets but Bridge Jpn delivered and the service was brilliant, respond very quickly to any queries via email. Highly recommend and will use again in future!!

So at first I just wanted ghibli tickets delivered to my hotel. I've done this with BridgeJPN before so I knew they would be able to deliver. However, I also just wanted to see if they could get a limited edition watch (only 2000 in the world) being released only if Japan. They were extremely helpful with this and kept me updated on the process, even though they didn't make any promises that they could get the watch. Towards the end, they got me the watch that I wanted and delivered it to the hotel along with the Ghibli tickets. Really amazing, responsive, personalized service. Couldn't be happier!

Bridge Jpn provided great service and was extremely accommodating to my request. The transaction went well, and I received my tickets in less than a week! Thank you and definitely recommending Bridge Jpn to anyone who would like to purchase Japan tickets etc.

Through Bridge's help, I was able to secure tickets to the Ghibli Museum despite the fact that it was peak season. Throughout the process, Bridge was very clear, friendly and responsive, and their detail-oriented emails made it extremely easy for me to go and pick up my tickets once they were secured. I am extremely, extremely thankful that Bridge helped me get my Ghibli tickets, and I highly recommend their service. Thank you Bridge!!

Great and honest customer service. Received on the stated date and made a suggestion to ship the tickets to my hotel to avoid international shipping fees!

I bought the Ghibli Museum's tickets through BridgeJpn. They answered me immediately and the day after my first mail my tickets were already send to Italy!!!!
Really professional, quickly and efficient!!!
I definitely recommend this service!! Thank you so much =)

Thanks to you i will be able to bring my kids to the Ghibli museum (it was to late to buy on the french websites).
I got the tickets (nicely wrapped) into my mailbox allright.
Thank you so much

What can I say that I haven't said before? Bridge provides a professional service with attention to detail and transparency not seen anywhere else. Looking forward to the next live concert, will totally count on them to get the tickets.

Couldn't give a rating other than 5 stars and I need not hesitate to give the rating.

Reply was prompt. And even on a weekend I also received reply on my enquires. And staff also give me interim reply so I know that my request were being processed and I know the status.

Staff was courteous and you can see the personal touch even from the email itself.

Staff understood the requirements even without myself having specifically talk about it. For example staff was able to suggest alternate items that is almost identical to what I have requested which is cheaper and that certainly helps reduce the processing time/leading to a more satisfying shopping experience.

The contact person was extremely helpful and emailed me to check when I would need the tickets. They also mailed it to me super fast and it was very securely packed. I highly recommend them, it was very smooth and convenient!