Service Review Form

I ordered two items from two different online shops in Japan. The service was excellent: the staff is very friendly and helpful, responds very quickly, orders and ships the items quickly.

I will definitely order again. Highly recommended.

I know that most people here uses this service for purchasing tickets but I was here for something else.


This was my first time working with Bridge.jpn staffs and honestly one of the best customer experiences in my life. After reading so many positive reviews here, I decided to place my trust on Bridge.jpn to purchase a highly sought-after, limited edition figure kit that was actually sold-out within 3 minutes after pre-order! I asked a staff to help me snatch it and he/she replied very quickly and the transaction occurred very smoothly.

Initially staff-san lacked a bit of confidence and told me that he/she had no confidence in helping me obtain such a hot item. But nevertheless, staff-san tried his/her very best and was on stand by before the pre-order opens to \'hunt\' for it. About 10 minutes after the pre-order opened, I received an email that the figure kit was successfully purchased, I was overjoyed! I would like to thank the staff(s) that helped me that day again and I hope this experience has helped you in boosting your service confidence! Please continue to work hard and deliver excellent services because I will be back (seriously, I will)!

And finally, apologies for the long review but I think my experience with Bridge.jpn deserves one. I highly recommend Bridge.jpn to anyone who wants to buy literally anything in Japan because their services are top-notch excellent with reasonable pricing!

OMG! I can't believe how easy buying Museum Ghibli tickets was. Both her and I love Ghibli's works and so I was able to get tickets and surprise her there. The tickets came quick and fast. Their 24 hour and less response time to my questions were amazing for cross country transactions. They were able to get the tickets I wanted on the days I provided. I have no hesitation in buying and working with them again!

I was recommended this website from a friend knowing the tickets were harder to obtain from overseas, as they run out quickly. I booked tickets for both Ghibli and Fujiko museum about 1 month prior when they were made available and manage to get my preferred time slot on a Friday and Saturday respectively. The staff of Bridge was efficient in getting in touch with me via email on the confirmation and collection process, even with my change of address 3 days before the scheduled mailing date of the tickets. They were prompt and precise in their response with directions to our nearest post office. Will definitely recommend it and use it again for my next trip.

Thank you so much!!

We recieved the items in good order. I would definitely use this company again. Fast response, transparent costing, very attentive, respectful to potential customers!! I still cannot believe how everything was so fast and efficient!! We are very happy customers.

Thank you very much!!

This company provides an object lesson in customer service. In other words they were fantastic. Excellent and frequent e-mail communications, fast and reliable. Thank you so much.

Excellent service provided by bridge jpn in helping me acquire the ticket.Once the ticket is confirmed,it only took 2 to 3 days to reach my doorsteps & the rates they gave for acquiring the ticket is also better than elsewhere. So in short, if you want to buy the ghibli museum tickets & have it delivered to your doorstep,this is the place to come to.

I waited until after I got back from my trip because I wanted to be sure my tickets were legitimate before leaving a review. I must say I could not be happier with this service. They had amazingly fast responses detailing what was available given my constraints. They contacted me with what they could secure almost immediately and were excellent in communicating what dates and times were available. I got the tickets super fast-- a few weeks before my trip and they worked just fine when we got there and we had a wonderful time.
Thank you so much--I would definitely order through them again.

Fast response, and they even notice every detail we need. They re-confirm. AND communicate with them from the very first time, already made me feel they are the best and professional. Thanks crew! The tickets have arrived!

Excellent service with fast and very helpful replies to my questions. They were able to get all of the tickets I asked for and the fees were very reasonable.

Will definitely use this service if I need tickets again.