Service Review Form

Couldn't give a rating other than 5 stars and I need not hesitate to give the rating.

Reply was prompt. And even on a weekend I also received reply on my enquires. And staff also give me interim reply so I know that my request were being processed and I know the status.

Staff was courteous and you can see the personal touch even from the email itself.

Staff understood the requirements even without myself having specifically talk about it. For example staff was able to suggest alternate items that is almost identical to what I have requested which is cheaper and that certainly helps reduce the processing time/leading to a more satisfying shopping experience.

The contact person was extremely helpful and emailed me to check when I would need the tickets. They also mailed it to me super fast and it was very securely packed. I highly recommend them, it was very smooth and convenient!

Thank you bridge.jpn! You guys are awesome. Help me getting tickets for Ghibli Musueme fast and their replies were quick, honest, and provided a lot of details. The delivery was faster than expected.

Thank you !!! =)

Everything was amazing - from the start until the end. I bought some Ghibli items, and they packed the items very nicely, in a box. They gave a lot quotations for a lot shipping options, complete with estimated time it will arrive.
No complains at all.
This is actually my second time using their service, the first was to buy Ghibli tickets, and the service was also good (this was 2 years ago). I will return again! :D

First time using Bridge.jpn and I had a special request of some in store only gacha items. They were incredibly prompt in responding, professional and were very willing to accommodate my request. The prices were very reasonable, especially given the fact they had to go in person to get the items. Everything arrived flawlessly and were package securely. I will definitely be using Bridge.jpn again! Thank you!

Bridge.com is like your personal Shopping Private Investigator.
I sent through a link of domestically unobtainable products. Bridge not only sourced the products but scoured for the best price to benefit me. This level of service is unheard of.
Bridge.com are honest, communicative, totally transparent during the whole process.
Best of all they are entirely dependable.
Products matched description, delivered economically and undamaged.
Would definitely find any excuse to deal with them again. Very satisfied with the service provided. Highly recommend to anyone in need of Japanese domestic products.
Bridge san, if you ever need the same service from Australia please let me return the favour.
Thank you for the help!
- Charles

I would recommend this site to anyone wanting to buy items from Japan. They were quick to respond, easy to deal with and got my order to me in a very timely manner. Their service fees and shipping price were reasonable. Would definitely use this service again.

Very friendly and honest with their dealings. Attentive to request. I would absolutely recommend them if there are anyone out there looking for specific tickets. I will surely use their service again in the future.

I needed a service that could receive collectible goods from an online shop in Japan to on forward to me in Australia.

It was a large number of items and I changed the amounts numerous times. They were incredibly patient and very friendly. Fees were very reasonable, everything was easy. They purchased everything at the exact time they said they would. Postage options were great and I received everything safely in 4 business days! Can't fault their service. Will use Bridge.jpn again for any shopping needs within Japan. So helpful.

If you need to get tickets for a concert you want to attend while visiting Japan, these are the people to talk to! I got my tickets a little over a week after sending the payment! Thanks to Bridge.jpn, I'm seeing Kyary Pamyu Pamyu in Japan!