Service Review Form

I am a lolita fashion fanatic. I wanted to purchase a dress from this Japanese company, but their international shopping service is not well developed. I had several attempts to communicate with the clothing store, but failed miserably. My only option left was to fly to Japan to get it myself, which of course it's a bit out of budget and going overboard to say the least. Just as I am giving up hope, I came across Bridge Japan on google, I was uncertain at first since I have never used any type of shopping service before. And goodness, did it turn out to be a dream came true. Their prompt responses were amazing, they were very sensitive to my needs, double checked every detail. The invoice and charges were highly organized and well explained. The ordering process went smoothly beyond expectation. In two weeks time, I have my dream dress in my hands. It was an amazing experience. Highly trusted and recommended. Thank you so much.

Bridge Japan helped me to secure the tickets for the Ghlibli museum even though they were initially not available, Prompt reply and service!

Bridge provide a level of service beyond any of their competition. They are utterly professional and very prompt, with the very best level of communications making the process simple and enjoyable . . . all for a very reasonable fee.

Bridge Japan helped me out with two applications for concert tickets. Last year I was unsuccessful and the refund process was perfectly smooth and fast. This year we were luckier, and the experience was just as smooth and professional. Bridge Japan were very reliable, always quick to respond, and excellent about keeping me informed about developments.

Their fees are very reasonable for the work they put in. It was an all around pleasant, courteous experience.

Bridge .jpn is a fantastic resource for getting things at special events in Japan thousands of miles away. Having them shop for you is the next best thing, I'm certain, to living in Tokyo and being able to get these event items yourself. They go above and beyond in making sure they get exactly what you want, often sending pictures to make sure if you'd like other variants of items or if you'd like to adjust your budget in order to get other available items. And they work hard to get the free gifts and miscellaneous flyers, posters, etc. given out at concerts and other events as well as your requested items, and pack and ship everything perfectly. Thanks very much for your great service; I will continue to send requests!!!

Nice Tickets Purchasing Service with reasonable service charge.

When the tickets are sold out on all other platforms (including other agents) Bridge managed to get a ticket for me! Especially during the golden week in Japan. Thumbs up!!! And as i submitted my request really last minute, they could not deliver the ticket via normal post, Bridge used an alternative method that was more costly (which they absorbed on my behalf) to make sure i received the tickets in time. Such customer oriented service, I couldnt thank Bridge enough! Thank you for giving my first solo trip to Japan such a great start! and by the way, I really enjoyed the doraemon museum, its a disneyland for doraemon fans!

Once again, thank you Bridge!

Great customer service, got my product really quickly too, had it posted to me a day after it was released :D, had no issues with them what so ever, will definately use again in the future!

This is my 2nd time use their service.
Thanks Bridge.jpn team, fast service, patient, and will give their best advice if you have any issue. Agreed to all comments below and definitely will use again when i need them for my trip.
Thank you!

Great service from Bridge Japan; they responded very promptly to our initial inquiry, and posted out our ordered item promptly and early.