Service Review Form

I recently ordered a figure on a Japanese website through them and opted in for airmail for faster delivery. Bridge Japan staff provided invaluable assistance to make sure my figure arrives at me in one peace. The conversation is smooth and pleasant. Both the figure and the shopping experience are beyond my expectations. Absolutely a recommend for purchasing stuff from Japan.

Website was recommended by one of your frequent customer and although this was my first time Bridge.jpn, I have to admit I have been thoroughly impressed and your service certainly exceeded my expectations! Shipment was properly packed with care and you had even managed to help complete a purchase on a weekend which are supposed to be your off-days!

Thank you so much and I'll be sure recommend your service with my friends! Will definitely use again!

- easy ordering and payment process
- fast reply and responsive to special requests
- professional customer service

For my first order I used the contact form from their website. It was pretty easy and I got a reply really fast.
In my inquiry I made a special request for the seller regarding the goods. Bridge had no problem with this, even gave advice about my request, what might be possible and what not and translated my request into Japanese. Order and payment were made.
They soon replied the goods have arrived and confirmed my request has been fulfilled.
Delivery to my home country happend fast. Thanks to tracking system I was always up to date.
Because of the Corona situation the handling process at my local post office was kinda slow. Bridge also noticed and let me know about usual delivery times. They contacted the post office to solve this matter. A few days later I received the parcel.
We can’t go to Japan yet, so Bridge brings Japan to you.
Thank you so much!

I have ordered many things already (ticket, merchandising) on different website, for some years already too, and they were always very quick to answer and to buy what I wanted.
They made sure that the article was okay and even try to have less exepensive price for second hand article. I really recommend them!
Thank you very much for your hard work!

I've been using Bridge.jpn for years now for Japan orders, pre-orders & event shopping. They are not perfect (like most humans) but what makes them the best is what happens when something goes wrong, even if it's not their fault. My favorite example of this is when one event I hired them to purchase items at was out of stock of one of the items. Without me even asking they called the event just before it ended to see if they had gotten any more of the item in stock. This is only one example of where they've gone over & above my expectations, A+++ service.

Excellent service with very friendly and helpful staffs. Flexible and easy to use with fast and reliable communication. Overall, I highly recommended this service !

Thank you very much for your work !

Fast and reliable service, not too expensive, they're very courteous and professional, what not to love about this site! I strongly recommend for any shopping in Japan. 5 strongly deserved stars :^)

Easy communication and quick responses. Definitely recommended

Really prompt replies and great customer service. The shirt arrived far sooner than I expected!!

Bridge jpn were great and able to help me with a special request. When visiting Japan I had enjoyed trying all the different vending machine drinks. I wanted to buy very specific coffee brand cans to share with friends for a long time but could not find a way to do so when searching online.

Bridge offered me a range different options for shipping and were flexible with the quantity, they also communicated well and quickly. Even though there were restrictions because of covid, the cans arrived very quickly and well packaged. I have also used them last year for Ghiblh tickets and the service was great! would recommend.