Service Review Form

Excellent Service - Will be using again

It's my first time using Bridge.jpn after reading some recommendations online, and I was not disappointed!
I wanted to buy event tickets online, however, the website only accommodates Japan issued credit cards or convenience store payments. Therefore, after much research, I asked help from Bridge.jpn.
Their service is very professional and quick to take action. I sent in my inquiry and received a reply within the day, with instructions on how to purchase my ticket. The next day, I proceeded and followed their instructions, and with just a couple of email exchanges regarding payment, quotation & invoice, and details confirmation, they were able to purchase my ticket within the day. They also send a breakdown of their quotation for transparency, as well as the payment receipt (to the event website) as proof. I was initially anxious about the process because the ticket purchasing had a tight deadline, so I am extremely glad that we were able to settle everything in just one day.
I will definitely recommend this service to others.

Reliable and Fast

It's my first time purchasing an online live stream concert ticket from a proxy website and I do have my doubts at the start but they give prompt replies regarding my questions and have displayed very good service. The transaction and everything were super smooth and I will not hesitate to buy the service from them again!

Wonderful Service

This website was extremely helpful with my order and kept me up to date on the order status, how to pay, shipping etc. The person who emailed me with the information was super nice and helpful throughout the process. I definitely recommend using this service. I would absolutely use Bridge again in the future!

I’m not a bot. This is a genuine review!

First things first, I AM A REAL CUSTOMER FROM CALIFORNIA! I paid using my own money and was not sponsored in the least. This is my 100% honest review of Bridge’s service. I was a bit wary using Bridge at first because they aren’t as popular as other proxies like Buyee, Zenmarket, etc, but I decided to give them a try because I needed an online ticket for a livestream event which other proxies can’t buy. I contacted Bridge and they always gave me very prompt replies. I chose to go with them because they were cheaper than other services available. Everything went smoothly and they do transactions through PayPal so you don’t have to worry about getting scammed. For my case I also bought a shirt to go with my online ticket and they shipped it to me in perfect condition using EMS. I definitely will use this service again in the future and I would recommend them to anyone!

Extremely efficient & helpful service

Having never used a service like this before, I was a little hesitant about making an order through Bridge.jpn, but I needn't have worried. They were quick to reply and made it all very easy.
They are extremely knowledgable about shipping to different countries and it felt like a very personal service with them making helpful suggestions about my order along the way. Their fees are surprisingly reasonable, too!
Would highly recommend and will be using them again in the future.

I've used this service twice now, both times to buy merchandise for an idol group. Each time the communication from the Bridge staff was excellent and I never felt like there was an issue. If I had questions everything was answered. I've even ordered pre-order merchandise from them months in advance. I've recommended this service to a lot of my friends as well! I'm about to place another order, I seriously appreciate the Bridge service and staff!

Highly recommend

Excellent and professional service. They are quick in replying, sharing the breakdown and status of everything. I got what I needed quickly and will keep using the service to buy exclusive merchandise.

Very good service

First time using Bridge.jpn and was very pleased with the whole experience. Item well received with many thanks! Very much appreciated.

One feedback that Bridge.jpn could look into - it would let the customers feel better if there is a name under the sign off. There were many emails exchanges between Bridge.jpn and myself but there is no name i can attention my email to, which feels a little less personal touch.

Excellent service

I couldn't be more pleased. Communication is quick, professional and kind. The whole process is very straight-forward. When I bought signed instant-photos, customer service quickly answered my questions.
I highly recommend Bridge.jpn if you're looking for a stress-free shopping service!

Perfect!

I reached the service on the 16th February about a clothing piece only sold in Japan. They responded very quickly, and we exchange everyday until the parcel was shipped to my country (France).
The instructions, payment methods and invoices were very clear and simple, everything is made to be easy fo you. They advised me on the size of the shirt, and on the shipping method to be the cheapest.
I received the package very quickly, on the 27 so 11 days after I ordered it!
I was worried about the size as it was a gift but it fits perfectly, just as they recommended me to order.
Thank you again for your help!