Service Review Form

I wanted to purchase concert tickets beforehand from overseas and luckily found this website via some forums. The team is very fast to react, it took us less than an hour to discuss and confirm everything, and the tickets were shipped the next day. They keep you well informed at each stage of the process. I even got an e-copy of the tickets once they were purchased! The service is just great, I'm more than satisfied and will definitely use it again

Quick and efficient service! Bridge.jpn helped me pay for Animelo Summer Live (Anisama) 2019 tickets that I'd won through the blu-ray lottery. They provided prompt service even though I needed to pay for the tickets within a couple of days, including the weekend. Since these were LINE e-tickets, I received confirmation immediately when the payment was completed. I look forward to working with Bridge.jpn again in the future!

Great experience with bridge.jpn.com, they were responsive, professional, thorough and provide excellent service. The provided me all-in-one service to help purchase items, provide freight forwarding, and or ensured the order was correct. It was well worth their reasonable fees. I would strongly recommend, and fully intend to use them again.

Bridge.jpn has an excellent customer support. Communications were fast, straightforward, and very friendly. The whole experience was incredibly easy and fast. Thank you very much to all the staff at Bridge.jpn!

My first time buying a ticket through a proxy service.
Bridgejpn took the time to answer all my questions.

Price was fair and breakdown was given clearly.

Recommended if you want to get some tickets in Jpn.

This was my first time using an international service to purchase tickets for a concert being held in Japan and I must say Bridge.jpn has been so amazing throughout the whole experience. They were super quick to answer emails and questions as well as being very friendly and accomodating to our requests. Not only that but they also put in so much effort and thought in their service and this was evident when they offered alternative options (different show time and ticket option for the concert) in the case our first choice could not be attained. Luckily we got the tickets we wanted from the beginning so we're super happy about that. Honestly would use their service again the next time we're in need of something from Japan. A deserving 5/5 stars!! Thanks so much Bridge.jpn

After doing some research (a bit late in the game, honestly), I discovered this site to purchase concert tickets. I discovered it only a few days before the tickets were to go on sale, so I was pretty worried that they wouldn't get back to me in time or anything.

Thankfully, they didn't take any longer than the two days noted in the email! And communication was smooth afterwards (of course, time zones made it a little difficult, but there was still good communication). They took a 2nd and 3rd choice just in case they were unable to purchase my 1st choice to be thorough, and then once I paid them, the waiting began. I got notice on Ticket day that they were able to get my first choice~

Now I'm waiting to acquire my tickets from the mail... *stares at mailbox*

Maybe this story was too much for a review, but that all is just meant to say that I had a good experience with bridge.jpn, and I would definitely come to them again to use their services :)

The one thing I should say is that I wasn't doing a ton of price checking against other sites, so I'm not sure if the service fee was expensive or not, and the mailing of tickets also had to be paid by me, but I don't mind so much. I think a lot of other sites ask for similar fees to be paid to them.

im so happy that bridge.jpn helped me to buy tickets for nct127 i will never forget this experience

I had used a few agents to help purchase concert tickets before and this is the first time using Bridge.jpn. I was presently surprised by their prompt responses and fluent English communication. They seemed to understand the mindset of a fan and made effort to buy ticket on time when sales start. They also provided English translation for any Japanese wordings on the tickets. I am pleased with my transactions with them and will no doubt seek their help again in future.

The bridge Japan team is very professional and also very kind!
I utilized their “shop for you service” which I had a lot of questions over. They were considerate and clear in their answers and always replied quickly. I felt like they went above and beyond to make sure I got the goods I was asking for, which didn’t seem easy to get. I am happy their team made ordering less of a scary situation than I was originally anticipating. I am looking forward to using this service again!
Thanks so much to the bridge japan team!!