Service Review Form

I was looking for a proxy service that was willing to do an preorder and later in store pickup for an exclusive anime jacket and towel collaboration set. I was so pleased with the communication, customer service, pricing, and later how the merchandise was packaged and shipped. They even took the time to wrap the posters that came with the jackets in separate protective cardboard in the box. Thank you so much again, I am so grateful for all of your help!!!

Until I tried first-hand, I didn't realise how hard it is for people overseas to buy advance tickets to gigs in Japan! Bridge.Jpn totally saved the day and solved the problem for me.

I just emailed a link to the show I wanted to see and the type of ticket, and they replied within a few hours with a very reasonable quote. Communication was great along the way and everything worked out great! The show was an awesome experience that I'll remember for years to come.

Bridge.Jpn helped us to get tickets for a concert in Tokyo which are usually unavailable if you live overseas. Before I couldn't even dream about having an opportunity to go to such an event, and they made it happen! Huge thanks for their help. They were really friendly to talk to, answered all our questions very fast and without any hesitations. I would definitely recommend this service and will definitely work with them again if the opportunity arises.

It was my first time to use Bridge.jpn’s services and I’m very satisfied! Not only are their rates are affordable, they are also quick to respond to my inquiries and easy to transact with. Will definitely recommend and will use again in the future.

Communicating with Bridge was an extremely positive experience, and I look forward to having the chance to attend another concert via their services again in the future for Japan!

They helped me in securing two tickets to a kpop concert that was happening in Tokyo, with the general admission tickets selling within the week that I had contacted them for help.
They replied within a 24 hour window - and it was a bit tricky going back and forth because of the 15 hour difference from Canada to Japan - but they made it work.
I emailed them with what tickets I wanted, time and date, budget, and also where I would like the tickets shipped to.

They replied with an estimation, and once I accepted, they sent me an invoice. All charges on the invoice were fair and made sense. After paying the invoice - less than 24 hours before the sale started - they got back to me and told me they had purchased the tickets already! Extremely diligent and great at keeping us in the loop.
Bridge then sent me another email after they had shipped it out - and was very understanding when I had to change the address from Canada to a home in Korea. They were also wiling to send it to my Tokyo hotel - but I decided to just have it sent to Korea as I would be there before going to Tokyo for the concert. The tickets made it there within a week.
Attending the concert was fine - I had no issues in entry.

Would definitely recommend for any foreigners who cannot acquire tickets because of the lottery/cellphone system. It completely makes sense why they have these rules in effect, and I am happy that I was able to experience this concert thanks to Bridge Japan.

Used the Bridge service to order Studio Ghibli tickets ahead of my upcoming trip. The team was able to secure tickets for my 1st choice date and time, and I received them in perfect condition in just 4 days! Highly recommend this service! Thank you so much Bridge.jpn team!

Prompt and helpful staff. Guided me through the whole process of buying the items with photos. This is my 2nd time using this website. Thanks and Keep up the good work!

I highly recommend this service! I asked them to purchase a concert ticket and an exhibit ticket. They were extremely flexible in the method of mailing the tickets (initially wanted them mailed internationally, but eventually had them mailed directly to my hotel in Japan). They adjusted the amount I was charged and refunded the extra cost from international shipping (with breakdown of exact cost). The tickets arrived with no issue at the hotel. Will use again for future trips. Thanks!

Bridge was a quick decision and I am very happy with my choice. They offer great help with purchasing tickets and give any information as well, the contact was great. I got my order after 8 days via Air Mail. They also tried to help me with tickets that were no longer available.
Besides, their prices are normal compared to other proxy services. I will surely use their assistance in the future, not only with tickets.
Thank you so much once again!

I'm very happy to deal with Bridge Japan! I contacted them on a Saturday for help with payment for concert tickets I won. The payment need to be completed by the following Tuesday. Bridge Japan answered my enquiries throughout the weekend and have completed the payment by Monday. The charges are also transparent and reasonable.

Thank you for the very fast, efficient service and communication! Will definitely contact Bridge again if I need help in the future!