Service Review Form

I almost never leave reviews for things but this company has been so friendly and helpful I feel I needed to let people know about their fantastic service. This was my first time purchasing tickets for anything in Japan. I was planning on seeing The Gazette and had heard about how hard it is to purchase tickets outside of Japan. I read some reviews for Bridge.jpn and decided to give them a try, and I'm so glad I did! I didn't realise at the time i submitted the request but there was a lottery for tickets open that day. They were very quick to reply and we managed to get invoicing ect sorted in time to enter the lottery before it closed. I'm very grateful for their prompt responses as I happened to win a ticket in that lottery! After ticket purchase they were very helpful in keeping me up to date on collection and postage and were very friendly and polite. As i can't speak japanese they even expanded the ticket to me (seating, opening times etc) which was very helpful! They were so helpful i decided to purchase more tickets from them and they were just as helpful again. My schedule was kind of tight and there wasn't much time for postage so i was kind of worried the tickets wouldn't make it to my hotel in time. But the day I landed and checked in they were there at my hotel waiting for me! I also found their rates very reasonable! If you're looking to purchase tickets for anything in Japan give Bridge.jpn a go, you won't be disappointed! Thank you once again!

The fast responses and excellent communication during my inquiry about concert tickets were superb. Will definitely recommend and use for future services.

In Turkey, There is no JTB sales office. I tried to buy tickets online(Lawson ticket) on 18th July. All August ticket's was already sold out! Fortunately, I found Bridge. Reasonable price, quick e-mail responses, professional staff, fast delivery(received tickets in 3 days with EMS). Everything was perfect! It would be very disappointing for me If I couldn't visit the museum. Thanks.

I'm a first timer using their service and they are amazing. I asked them to order my gorgeous IWGP heavyweight title replica from NJPW and they were gracious in helping me. Very well responsive to by email. Once the belts were shipping out to the customers in Japan, Bridge finally got mines and shipped it out to me as soon as possible. Fairly quick too considering I'm in the USA! Interesting enough that it got delivered to me on my 10th year at my job! They made my day. Will be doing business again with them in the future. Thank you again, Bridge! :)

I am a fan of BUCK-TICK, I had been planning a trip to Japan to attend 6 of their concerts, and I was extremely frustrated to have lost the fan club lottery for 2 concerts. After that, I had a really hard time trying to locate a shopping service who would help me with these two sold-out shows. I had negative experiences with one of the more famous shopping services (and all of them are either very unhelpful or charging exhilarating fees - or both).

Luckily, I finally found Bridge.jpn in the depths of the less prominent Google results – and I’m so thankful that I did!

Right from the start, they were very friendly and totally willing to help in every way, and somehow you could feel there was a nice person on the other end. They were available for contact beyond business hours and on weekends. New tickets for the show I wanted were sold out in minutes, so we were both monitoring the websites – and when I sent them a frantic email saying that a good ticket finally appeared and speedy buying action was required, they were on top and secured it for me in just 5 minutes.

We chose the poste restante delivery method, and they were even kind enough to write me a text in Japanese so that I could not worry about the language barrier and just present it at the post office in Japan when I went to pick up my ticket.

The ticket itself was packaged with extreme care and security.

All that for a fee of 15%, which is a _very_ low figure for a Japanese concert ticket intermediary.
I felt like offering them a bonus on top of that (which they gracefully refused).

Anyway, they are now my first choice when I need ticket shopping services again, and I am recommending them to everyone I know (especially since it’s very hard to go to a sold-out concert in Japan, and people often don’t know where to turn for help.)

Thanks again!

Quick answers, great packaging, decent prices, all in all an excellent service I can only recommend.

I can not say enough good things about my experience. I bought ? ??? tickets and not only was the communication great, they knew exactly what I wanted and they shipped very fast. Thank you and will not hesitate to make a purchase again!

1er contact le lundi matin et les billets sont livré en france le samedi de la même semaine. Super efficace, je recommande.

Best service I used so far for buying concert tickets. The fees are reasonable and they respond fairly quickly.

Able to buy tickets for the festival without a problem. Excellent communication, fast replies, simple process for byuing.

Ask them about tickets and they will help you.
Big thanks to the staff of bridge.jpn.