Service Review Form

Thank you so much for your quick responses and excellent customer service! I will certainly come back next time!! (^___^*)

I was attracted to the clear presentation on Bridge Jpn's website and decided to use their service for an expensive item. It turned out to be the best choice. Not only was the correspondence prompt and clear, Bridge Jpn was highly reassuring and transparent with every step of the purchase they helped me with. A lot of time was saved by their forward thinking emails. In a few emails and less than a week, my purchase was delivered to my doorstep in the original package!
Thanks so much Bridge Jpn!

Bridge Japan is fast, professional, and very considerate. My item was a pre-order from months ago; they kindly answered my questions, kept me updated, and even offered different shipping methods without me asking. Very wonderful service, highly recommended :)

Excellent service. Transaction was very easy. Ticket was purchased and sent immediately after payment confirmation. Will use the service again whenever I need help for my purchases.

Fast respond, great customer service, no fuss communications. Won't think twice recommending their services to friends.

Decided last minute on a Friday night to book a Japan Trip, planned our itinerary on Saturday and wondered how to get tickets to Ghibli Museum.
A google search revealed Bridge-JP and we sent a ticket request straight away. To our surprise Sunday morning we got a reply and by Sunday night we got a confirmation from the Bridge JP team that our ticket were arranged and confirmed. They followed up on Monday that the tickets had been sent by EMS Japan. A few days later they arrived in the mail.
Kudos to the team for such an efficient and smooth response!
Thanks to Bridge JP we made the deadline as all tickets for our chosen date were sold out by Sunday afternoon...

Highly recommended and worth paying the extra for such a service!

I was really impressed with the prompt replies by the staff. Although I did not manage to get my first choice (due to it being a public holiday), I was able to secure the tickets for the next day. I would personally recommend this site again due to the service and the non-exorbitant prices, as compared to other websites.

I purchased last minute Ghibli tickets through Bridge.jpn, and was overjoyed with their prompt and efficient response. I'd almost given up hope finding tickets for the Ghibli museum during my travel dates, but finding Bridge.jpn was a god send. They provided reasonable prices, excellent communication, and my tickets were paid for, sent and received in less than a week. I am incredibly impressed with their service and I highly recommend them.

Purchased tickets for Ghibli and Fujiko F Fujio Museum. Reply is fast and delivery is fast too. Tickets are nicely packed. Very satisfied with bridge.

I\'m so very grateful for Bridge Japan and their service! They were efficient, helpful and quick to respond. I think they had encountered the trickiest situation ever with our predicament and yet they still managed to give us our tickets on time.

LONG STORY: A few days before my arrival in Tokyo, I received a notice from our host family that their house-help turned away a delivery because our host family was away for vacation in Osaka. I immediately sent an email to Bridge and a few hours later, they responded confirming the situation regarding the tickets (that they were returned to them for some unknown reason). Bridge was quick to solve the problem and offered us a solution that we meet up with one of their staff in Mitaka. I confirmed this and they were so helpful. They sent me every detail I needed to know about our meeting place in Mitaka. They also included some information on how to get to the correct exit.

Ishixx-san went out of his way to meet us in Mitaka station to give us our tickets. He arrived on time and was very friendly and accommodating! He walked us to the bus stop and told us how much the bus fare was. He even gave us some tips on how to get around Mitaka and explore it for small souvenir shops. It was supposed to be their vacation but he really went of his way to meet with us!

Arigato gozaimasu Bridge Japan and Ishixx-san! You have made my dream come true to visit Ghibli Museum and I\'m so happy to say that I had a great time in Tokyo. That\'s one thing off of my bucket list! I can\'t wait to come back! Definitely getting Bridge Japan\'s service when I decide to visit Ghibli again!